The National Privacy Principles
From 21 December 2001, most private sector organisations in Australia, must by law comply with the National Privacy Principles subject to the Privacy Act 1988 (Cth) (“NPPs”). We are bound by the NPPs.
Collecting personal information about you
The kinds of personal information we hold:
We only collect personal information that is necessary for us to perform our functions.
he kinds of personal information we collect and hold will depend upon the services you request from us. However, it may include:
- Information you give us when you complete our enquiry form or request another service from us. This information will include your name, address and contact details
- Information about individuals we collect in the course of serving our customers
- Communications between us and you
We also collect some information from you when you use our website. Your use of the facilities and services available through our website will determine the amount and type of information which we collect about you. Some of this information will not be personal information because it will not reveal your identity.
The only personal information which we collect about you when you use our website is what you tell us about yourself, for example, by completing an online form, or information you provide to us when you send us an email. We will record your email address if you send us an email.
When you visit our website, our server attaches a small data file called a “cookie” to your computer’s memory.
Collection of anonymous information.
As most websites do, we track usage patterns on our website on an anonymous aggregate basis. Your identity cannot reasonably be ascertained from this information. Each time you visit our website a web server makes a record of your visit. Specifically, it records your:
- Internet Provider
- Date and time of your visit
- Pages accessed and the documents downloaded
- Search items entered
- Referring URLs (universal remote locators)
Using and disclosing your personal information
The purposes for which we collect and hold personal information and how we use it.
We respect your privacy. Any personal information which we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business.
We may also use your personal information to provide you with information about other services offered by us (such as other members of our group of companies). If you would prefer not to receive this information, please let us know and we will respect your request.
Contracting out services and disclosures.
We may disclose your personal information to our service entities and contract out some of our functions (such as installation of products) to external service providers. We may disclose your personal information to these external service providers but only so that they can provide the services that we have contracted out to them.
Access to your personal information
In most cases, you can gain access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the NPPs.
We encourage all requests for access to your personal information to be directed to the Privacy Officer by email or by writing to the address below.
We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. In some cases, consistently with the NPPs, we may refuse to give you access to personal information we hold about you. This includes circumstances where giving you access:
- Would be unlawful
- Would have an unreasonable impact on other people’s privacy
- Would prejudice negotiations we are having with you
- Would prejudice an investigation of unlawful activity
- Would prejudice activities carried out by, or for, a law enforcement agency
If we refuse to give you access we will provide you with reasons for our refusal. Generally, if you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy and wish to make a complaint, please contact us by either:
- Attention “Privacy Officer”, 212 Richardson Road, Rockhampton, Qld 4701; or
- Fax (07) 4931 4010
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